Terms and Conditions

Plum bib babycupWebsite usage
This site is owned and operated by Babycup.  If you continue to use or browse this website you are agreeing to comply with, and be bound by, our terms and conditions, which, in conjunction with our privacy policy, govern Babycup’s relationship with you with regards to this website and any electronic communications.  The terms ‘Babycup’, or ‘us’ or ‘we’ refer to the owner and operator of this website whose correspondence address is Babycup, Fairwinds, Northcote Road, West Horsley, Surrey, KT24 6LS.  The term ‘you’ refers to the user or viewer of this website.  If you disagree with any element of these terms and conditions, including our Privacy Policy, please do not continue to use our website.  If you would like to ask us anything about these terms and conditions or our privacy policy, or have any comments or complaints, please email us at hello@babycup.co.uk or write to us at the above address.

The content of the pages of this website is for your general information and use only.  It is subject to change without notice.  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.  This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look text, appearance, photographs and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  Unauthorised use of this website may give rise to a claim for damages and or be a criminal offence.  Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Accuracy of content

Babycup has taken every care in the preparation of the content of this website.  We endeavour to keep this website up to date and accurate and fair. All prices shown are inclusive of VAT unless otherwise stated.  All products have been described and depicted as accurately as possible and in good faith and all colours displayed as accurately as possible.  Please be aware that the colours you see on screen depend on your monitor or electronic viewing device and as such we cannot guarantee that any colour will accurately reflect the colour of the product on delivery.  The information contained in this website is for general information purposes only and, whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, suitability, availability or completeness with respect to the website or the information, products, related graphics or images contained on the website for any purpose.  Any reliance you place on any such information is done so entirely at your own risk.

Damage to your computer
Babycup makes every effort to ensure that this website is free from viruses or defects.  However, in no event will we be liable for any loss or damage, including, and without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or any websites you may link to from this website.  Through this website you are able to link to other websites which are not under the control of Babycup.  Babycup has no control over the nature of these websites.  Nor does Babycup exercise any control over the content or availability of those websites.  The inclusion of links does not necessarily imply a recommendation nor do they imply that Babycup endorses any views expressed within them.

Technical issues
Babycup makes every effort to ensure the smooth-running of this website.  However, we take no responsibility for, and will not be liable for, this website being temporarily unavailable at any time.

Please visit our Privacy Policy for details of how we will use your data.  Our privacy policy forms part of our Terms and Conditions.  If you give us your personal details you are accepting these terms.  If you give us your personal details and then decide you do not wish us to use your details anymore, please contact us by email at hello@babycup.co.uk.  Once you have purchased with us, from time to time we may wish to send you our latest information, updates or special offers.  We may also use your details to manage your purchases – for example, we may send you a confirmation email.  You can ask questions regarding our privacy policy by emailing us at hello@babycup.co.uk - you can also contact us at this email address should you wish to update your information or mailing preferences.

Like many websites, we use ‘cookies’. Cookies are small files that websites place on your hard drive so that it can remember something about you at a later date.  Please visit our Privacy Policy for full details of cookies on the Babycup website.

We take payment from your debit or credit card at the time we receive your order, once we have checked your card details.  We use a secure payment system called Cardsave.  Fraud checks may be carried out on our orders.  Fraud checks involve checks on details provided curing the order process including the address details.  This might involve your details being passed to a 3rd party fraud checking company.  On occasion we may ask for additional information in order to process your purchase.  We will process all checks and transactions as quickly as possible.  On occasion however delays in the despatch of goods may be incurred.

Goods are subject to availability.  In the event that we are unable to supply goods ordered, we will inform you as soon as possible and will ensure you receive a full refund if you have already paid for the goods.

The price payable is the price displayed on this website at the time your ordered is received by us.  We endeavour to ensure all prices displayed on our website are correct.  If we discover an error in the price of goods or postage you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order.  If we are unable to contact you we shall treat the order as cancelled and if you have already paid we will refund you in full. 

Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for said products.

When placing an order with Babycup, you agree that any and all the information given is accurate and complete.  All orders are subject to acceptance and product availability.

Credit and debit card transactions
We accept payment with the following debit and credit cards:  Visa, Visa Debit, Visa Electron, Mastercard, Maestro and JCB.  All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  If the issuer of your payment card refuses to or does not for any reason authorise payment to us we will not be liable for any delay or non-delivery.  All credit and debit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

All goods are subject to availability.  We will inform you as soon as possible if goods you have ordered are not available.

Acknowledgement and acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order.  Our acceptance of your order will take place upon despatch of the goods ordered.

Your order
Our objective is to offer you complete satisfaction with your order and the service we provide.  When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us you are agreeing to accept these terms and conditions.  The terms do not affect your statutory rights.

Our website
We reserve the right to amend these terms and conditions at any time.  Any such amendments will take affect when they are placed on the Babycup website and should be read each time you use the Babycup website.  Continued use of the Babycup website signifies your acceptance to be bound by our latest terms and conditions.

Your purchase
We take great care to ensure your Babycup product is as we describe.  It has been tested to ensure EU legislation compliance and is manufactured to high standards by a biomedical products manufacturer.  However, if you wish to return an item for refund or exchange please send it back in its original packaging in saleable condition within 14 days of receipt.  Please see below for further details.

Changing or cancelling orders
In the first instance please email hello@babycup.co.uk with your change/cancellation details.  If your order has not yet been despatched then this will be possible FOC.  If you have received the order and you wish to change/cancel goods, you may do so by returning the items to us, in their original packaging and in a saleable condition at your own expense within 14 days. We will refund you with what you have paid us for the goods.  For changed goods we will charge you for sending new goods, including any relevant P&P charges. 

Returns policy
We hope that you will be happy with your purchase.  In the event that you are not, we will do all we can to help.  Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, if you buy online or by telephone, your consumer rights entitle you to a full refund if you request one in writing within 14 days of receipt.  This includes any delivery charge but does not include the cost of returning the items to Babycup/or the cost of Babycup recovering the goods from you.  We recommend you return the items to us using a signed for or recorded delivery method.  You can write to us by email at hello@babycup.co.uk or by post to Babycup, Fairwinds House, Northcote Road, West Horsley, Surrey, KT24 6LS.

It is important and fair that returned items are kept in the best possible condition so we ask that you please return them in their original packaging and in a perfect saleable condition - ideally with the packaging unopened.

Delivery discrepancies:
Any discrepancies must be reported as soon as is reasonable, preferably within 24 hours.

Missing items:
If an item is missing then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery, so that we may investigate.

Faulty goods:
Damages must be reported as soon as is reasonable after the delivery, preferably within 24 hours of initial receipt of goods.  In the first instance, please report the issue to Babycup with a full description of the alleged fault and we will advise on action required to remedy the situation.

Unwanted goods/wrongly ordered goods:
In the unlikely event that you should wish to return an item to Babycup we will offer you a ‘14 Day no quibble refund’, provided that you return the goods to us in their original packaging and in a perfect saleable condition.  Our ‘14 Day no quibble refund’ provides you with 14 working days in which to decide to keep your ordered items or return them to us for a refund.  Babycup will deduct from any refund the cost of recovering goods from customers.
(1) The goods are packaged in their original packaging and are in a saleable condition.
(2) The goods are returned within 14 working days of the goods being received.
We recommend you use a signed for or recorded delivery method to return your goods to us.

Geographical area
Babycup currently sells within the United Kingdom.

We do not offer a gift-wrapping service at present.

Copyright notice
This website and its content is copyright of Babycup ©2015.  All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content.  Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, performance, completeness, timeliness or suitability of the information and materials offered or seen on this website for any purpose.  You acknowledge that this information and these materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Use of this website from outside the UK
Babycup makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations.  Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Babycup shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way.  Liability for any claim shall not exceed the price of the goods supplied.  This does not affect your statutory rights.

Babycup takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of this website will be interruption or error free and cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the website.  We reserve the right to suspend the use of the Babycup website at any time to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.

Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law.  The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK.  All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Babycup Infant Weaning Cups
Open drinking cups for babies and toddlers
The Babycup range of baby and toddler open drinking cups
is BPA free and phthalates free

Suitable for weaning from 6 months
Also suitable for cup feeding newborn or premature babies -
please see our FAQs page for further details

Babycup - Little cups for little people