Delivery and Returns
We aim to despatch your order quickly, usually within 2-4* working days of your order being placed (subject to stock availability and payment authorisation), but please allow up to 7-9* working days for delivery. Providing your items are in stock we will aim to get the goods to you within 5* working days.
(*We thank you for your understanding if your order currently takes longer to arrive than usual/stated above. We are dispatching as usual and ask you to give delivery times a little longer than you would normally. Due to current restrictions along the chain – including areas such as delivery services – timings can be a little slower than normal due to staff levels/people isolating etc. We thank you for your patience and understanding and wish to reassure you that we always do all we can to get your order to you as quickly as possible.)
Please check your items as soon as you receive them.
Delivery charges are dependent on the delivery address and will be calculated during the checkout process.
So that we may keep costs as low as possible, we try to reuse envelopes and packaging items – so you may find old tape on a pre-loved envelope. It’s all for the love of eco and economy. Very important!
We make every effort to ensure that all stock items are available, however in the unlikely event that stock is not available before we have had a chance to update the site, we will let you know as soon as possible.
Acknowledgement and acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the goods ordered.
Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us you are agreeing to accept these terms and conditions. The terms do not affect your statutory rights.
We take great care to ensure your Babycup product is as we describe. It has been tested to ensure EU & US legislation compliance and is manufactured to high standards in Britain.
However, if you wish to return an item for refund or exchange please send it back in its original packaging in saleable condition within 14 working days of receipt. Please see below for further details.
Changing or cancelling orders
In the first instance please email [email protected] with your change/cancellation details. If your order has not yet been despatched, then this will be possible FOC. If you have received the order and you wish to change /cancel goods, you may do so by returning the items to us unopened, in their original packaging and in a saleable condition at your own expense within 7 working days. We will refund you with what you have paid us for the goods. For changed goods we will charge you for sending new goods, including any relevant P&P charges.
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge over and above our standard postage charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.
This is a distance contract (as defined in our Terms and Conditions) which has the cancellation rights (Cancellation Rights) set out in our Terms and Conditions. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
goods that are made to your specifications or are clearly personalised;
goods which are liable to deteriorate or expire rapidly.
Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
Please see our Terms and Conditions for further details.
We use a variety of delivery methods including despatch from our fulfilment warehouse or via the Amazon fulfilment service. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
- we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
- after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
Our normal areas of delivery are England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date, we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund.
Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled, we will refund you any monies already paid by you and any reasonable return costs incurred by you.
We hope you will be happy with your purchase from Babycup Ltd. Should you wish to return your item please send written notification and return the item in its original packaging in a perfect, saleable condition to be received by us within 14 working days. (We recommend that you use Recorded or Special Delivery postage for this.) Refunds cannot be given for the cost of posting returns. Full refunds of product, delivery and return postage will be given where an item is deemed faulty upon receipt, in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your right to cancel an order for goods purchased from our Website starts when you receive the goods and lasts for 14 days.
We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.
This includes any delivery charge but does not include the cost of returning the items to Babycup/or the cost of Babycup recovering the goods from you. We recommend you return the items to us using a signed for or recorded delivery method. You can write to us by email at [email protected] or by post to Babycup Ltd, 15 Hillier Road, Guildford, Surrey, GU1 2JG, UK.
For purchases from www.babycup.co.uk you should mail returned goods to:
Babycup Ltd (ref. Babycup web returns)
c/o 15 Hillier Road
It is important and fair that returned items are kept in the best possible condition so we ask that you please return them unopened in their original packaging and in a perfect saleable condition.
Any discrepancies must be reported as soon as is reasonable, preferably within 24 hours.
If an item is missing then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery, so that we may investigate.
Damages must be reported as soon as is reasonable after the delivery, preferably within 24 hours of initial receipt of goods. In the first instance, please report the issue to Babycup with a full description of the alleged fault and we will advise on action required to remedy the situation.
Unwanted goods/wrongly ordered goods:
In the unlikely event that you should wish to return an item to Babycup™ we will offer you a ‘14 Day no quibble refund’, provided that you return the goods to us in their original packaging and in a perfect saleable condition. Our ‘14 Day no quibble refund’ provides you with 14 days in which to decide to keep your ordered items or return them to us for a refund. Babycup™ will deduct from any refund the cost of recovering goods from customers.
PLEASE NOTE THAT REFUNDS FOR UNWANTED OR WRONGLY ORDERED GOODS WILL NOT BE PROCESSED UNLESS :
(1) The goods are packaged in their original packaging and are in a saleable condition.
(2) The goods are delivered to us within 14 working days of the goods being received by you.
Babycup currently sells within the United Kingdom and Europe (includes Russia).
We do not offer a gift-wrapping service at present.
You can contact Babycup Ltd via our Contact Us page or by email on [email protected]. Babycup Ltd’s contact telephone number usually operates within UK business hours Mon-Fri 9am-5pm and is +44(0)1483 866081.